Billing Terms & Conditions
Effective Date: August 2026 Last Updated: August 25, 2026
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Crestline Equipment, a registered assumed name of Malaya Design LLC, a Texas limited liability company ("Company," "we," "us," or "our"), and the customer ("Customer," "you," or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
Prices: All prices for products and services are listed in United States Dollars (USD) and are subject to change without prior notice.
Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified. All applicable fees will be clearly displayed at checkout before purchase.
Shipping Charges: Shipping charges are calculated at checkout and are additional to the listed product price. Certain oversized items require a custom freight quote, as described in our Shipping Policy. Where a quote is required, no charge is made until you approve the quoted amount in writing.
Pricing Errors: In the event a product is listed at an incorrect price due to a typographical, supplier data, or system error, we reserve the right to cancel or refuse any order placed at that price, whether or not the order has been confirmed and payment collected. If your order is cancelled for this reason, we will notify you and refund the full amount paid.
2.2 Payment Methods
We accept the following payment methods:
Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
Express Checkout Options: Apple Pay and Google Pay.
A complete description of accepted payment methods is available on our Payment Options page.
2.3 Payment Due Date
Payment for one-time purchases is collected at checkout. Orders are not processed until payment is authorized and accepted.
Business and Institutional Accounts: Purchase orders, net payment terms, and quoted volume orders are available only where arranged with us in advance and confirmed in writing. Where net terms are extended, invoices are due within the period stated on the invoice, and unpaid balances may be subject to suspension of further orders.
2.4 Promotional and Discount Codes
Promotional and discount codes cannot be combined with other offers or promotions unless explicitly stated. Codes must be applied at checkout and cannot be applied retroactively to a completed order. We reserve the right to cancel any order where a promotional code has been used in a manner inconsistent with its stated terms.
Gift Cards: Gift cards are non-refundable and valid for one year from the date of issue.
3. Invoicing
Invoice Issuance: Invoices will be issued upon order completion.
Delivery Method: Invoices will be sent electronically via email to the contact information provided by the customer.
Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up to date. This includes the billing address associated with your payment card, which must match the address on file with your card issuer.
4. Disputed Charges
Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 30 days of the invoice date.
Contact Information: Disputes should be sent to support@crestlineequipment.com and include the invoice number and details of the dispute.
Resolution: We will investigate and resolve billing disputes promptly. We will acknowledge your dispute within 2 business days of receipt.
Chargebacks: Please contact us before initiating a chargeback with your card issuer. Most billing questions are resolved faster directly, and a chargeback filed while a return or replacement is already in progress can delay your refund.
5. Refunds and Credits
Policy Reference: Refunds or credits are provided in accordance with our Return and Refund Policy.
Processing Time: Any approved refunds will be processed to the original payment method within 5 to 7 business days. It may take additional time for the refund to appear in your account, depending on your bank or card issuer.
Fees and Deductions: Refunds on change-of-mind returns are issued net of the 20% restocking fee, and original shipping charges are non-refundable on such returns. Full refunds, including original shipping charges, are issued for defective, damaged, or incorrect items, for cancelled orders, and for declined freight quotes.
6. Taxes
Customer Responsibility: You are responsible for all applicable taxes. Applicable state and local sales taxes, if any, will be clearly displayed at checkout.
Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate before completing your purchase. Exemption certificates cannot be applied retroactively to a completed order. To arrange tax-exempt purchasing, contact us at info@crestlineequipment.com.
7. Billing Errors
Corrections: If we discover a billing error, we will correct it promptly.
Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.
Undercharges: If you have been undercharged, we will invoice you for the outstanding amount. We will not charge your payment method for an additional amount without contacting you first, and you may cancel the order for a full refund rather than pay the difference.
8. Payment Security
Data Protection: All payment information is handled securely in compliance with industry standards.
Payment Processor: We use Shopify Payments to process payments and do not store your credit card information on our servers. Shopify Payments is PCI DSS compliant.
SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.
9. Changes to Billing Terms
Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.
Notification of Changes: Changes will become effective upon posting the updated Terms on our website at www.crestlineequipment.com.
Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.
Orders Already Placed: The Terms in effect at the time you place an order govern that order.
10. Limitation of Liability
No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms, including loss of business, loss of revenue, or equipment downtime.
Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the 12 months preceding the event giving rise to the liability.
Statutory Rights: Nothing in these Terms limits any liability that cannot be limited under applicable law, and these Terms do not affect any statutory rights you may have.
11. Governing Law
Jurisdiction: These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.
Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in the State of Texas.
12. Contact Information
For any questions or concerns regarding billing, please contact us:
Company Name: Crestline Equipment
Legal Entity: Malaya Design LLC
Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
Email: support@crestlineequipment.com
Phone: 888-281-4748
Business Hours: Monday through Friday, 10:00 AM to 7:00 PM EST
Website: www.crestlineequipment.com
13. Entire Agreement
These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Malaya Design LLC, operating as Crestline Equipment, regarding billing matters and supersede all prior agreements.
Acknowledgment: By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.