Disclaimer Policy
Effective Date: August 2026 · Last Updated: August 25, 2026
1. Introduction
The information provided by Crestline Equipment, a registered assumed name of Malaya Design LLC, a Texas limited liability company ("we," "us," or "our"), on www.crestlineequipment.com (the "Site") is for general informational purposes only. All information on the Site is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any general informational content on the Site.
This disclaimer does not apply to product warranties, which are governed by Section 7 below and by our Warranty Policy.
2. No Professional Advice
2.1 No Legal Advice
The Site may contain general information related to legal matters. The information is not advice and should not be treated as such. You should not rely upon the information on the Site as a substitute for legal advice from a licensed professional.
2.2 No Financial Advice
Any financial information provided is for general informational purposes and is not intended as financial advice. Consult a licensed financial advisor before making any financial decisions.
2.3 No Technical or Specification Advice
Product recommendations, buying guides, sizing suggestions, comparison content, and application guidance on the Site are general in nature. They are not a substitute for the manufacturer's documentation or professional assessment of your facility, surfaces, or operating conditions.
You are responsible for confirming that a product is suitable for your intended surface, environment, chemical use, duty cycle, and application before purchase. If you are unsure, contact us at support@crestlineequipment.com or consult the manufacturer before ordering.
2.4 Product Use and Safety
Always follow manufacturer instructions, safety guidelines, and applicable workplace regulations when using our products. Commercial cleaning and floor care equipment must be operated by properly trained personnel using appropriate protective equipment.
We are not responsible for injury, property damage, or damage to floors, surfaces, or equipment resulting from improper use, improper chemical selection, inadequate training, or failure to follow the manufacturer's instructions. Crestline Equipment is an online retailer and does not provide operator training, installation, servicing, or repair.
3. External Links Disclaimer
The Site may contain links to other websites or content belonging to or originating from third parties, including manufacturer websites, specification sheets, and operator manuals. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site.
4. Testimonials and Reviews Disclaimer
The Site may contain testimonials and reviews by users of our products. These reflect the real-life experiences and opinions of those users. However, the experiences are personal to those particular users and may not necessarily be representative of all users. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary, particularly where equipment is used in different facilities, on different surfaces, or under different duty cycles.
Where a reviewer has received a product, discount, or other compensation in exchange for a review, that relationship is disclosed with the review.
5. Errors and Omissions
While we have made every attempt to ensure that the information contained on the Site is correct, Crestline Equipment is not responsible for any errors or omissions or for the results obtained from the use of this general informational content.
Product descriptions, specifications, dimensions, capacities, images, availability, and pricing are supplied in large part by manufacturers and suppliers. They are maintained carefully but are subject to correction if errors occur. We reserve the right to correct any error and to cancel or refuse any order placed at an incorrect price, as described in our Terms of Service and Billing Terms and Conditions.
6. Intellectual Property of Third Parties
Manufacturer names, product names, model designations, logos, and brand marks appearing on the Site are the property of their respective owners and are used for product identification purposes only. Product images and specification content are used with the permission of the relevant manufacturer or supplier, or are supplied by them for the purpose of marketing their products.
If you believe any content on the Site infringes your intellectual property rights, contact us at admin@crestlineequipment.com and we will investigate promptly.
7. Product Warranties
Notwithstanding any general disclaimer language contained in this Disclaimer, product warranties are not disclaimed here.
Products sold through the Site are covered by the applicable manufacturer's warranty. Warranty terms are set by the manufacturer and vary by brand, product line, model, and component. Crestline Equipment does not offer a separate retailer warranty in addition to the manufacturer's warranty. Please refer to our Warranty Policy for full details, including coverage conditions, exclusions, and how claims are handled.
The general "no warranty" language in this Disclaimer applies solely to the informational content of the Site, such as articles, guides, comparisons, and general descriptions. It does not limit, modify, or disclaim any manufacturer warranty applicable to a product you purchase, nor does it affect your rights under our Return and Refund Policy.
To make a warranty claim, contact our Customer Service team:
Email: support@crestlineequipment.com Phone: 888-281-4748 Hours: Monday through Friday, 10:00 AM to 7:00 PM EST
8. Limitation of Liability for Site Content
In no event shall Malaya Design LLC, operating as Crestline Equipment, be liable for any direct, indirect, special, incidental, or consequential damages, or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the general informational content of the Site.
This limitation does not apply to product defect claims covered under applicable product warranties or consumer protection laws. The overall limitation of liability applicable to your purchase is set out in Section 11 of our Terms of Service.
9. Views Expressed Disclaimer
The Site may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of Crestline Equipment. Comments published by users are their sole responsibility.
10. Informational Content Provided "As Is"
All general informational content on the Site is provided "as is," with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information, and without warranty of any kind, express or implied. This section applies to informational and editorial content only, not to the products offered for sale or to any manufacturer warranty applicable to them.
11. Statutory Rights
Nothing in this Disclaimer limits any liability that cannot be limited under applicable law, and this Disclaimer does not affect any statutory rights you may have as a consumer.
12. Contact Us
If you have any questions about this Disclaimer, or to make a warranty claim, you can contact us:
Crestline Equipment
Legal Entity: Malaya Design LLC
Email: support@crestlineequipment.com
Phone: 888-281-4748
Hours: Monday through Friday, 10:00 AM to 7:00 PM EST
Mail: 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States