Payment Options
Payment Options
Effective Date: August 2026 Last Updated: August 25, 2026
1. Introduction
At Crestline Equipment, we highly value your safety and convenience. We offer a variety of secure and easy-to-use payment methods that comply with all applicable laws and regulations.
2. Accepted Payment Methods
2.1 Credit and Debit Cards
We accept the following major credit and debit cards: Visa, Mastercard, American Express, Discover, and Diners Club. We also accept debit cards carrying any of these network logos.
How it Works:
- Select your preferred card option at checkout
- Enter your card details, including the card number, expiration date, and CVV code
- Your payment will be securely processed through our encrypted payment gateway
- Once approved, you will receive an order confirmation via email
Billing Address: The billing address you enter must match the address on file with your card issuer. Mismatched billing information is a common cause of declined transactions.
2.2 Alternative Payment Methods
We also accept the following secure and convenient digital payment options: Apple Pay and Google Pay.
2.3 Business and Institutional Accounts
Crestline Equipment serves facilities managers, contractors, property managers, schools, and other commercial buyers, alongside individual customers.
Payment at Checkout: Business customers may check out using any accepted card listed in Section 2.1.
Tax Exemption: Qualifying organizations should contact us before ordering. See Section 8.
Purchase Orders, Net Terms, and Volume Quotes: Standard checkout requires payment in full at the time of purchase. For purchase orders, net payment terms, multi-unit or fleet quotes, or other institutional procurement requirements, contact us at info@crestlineequipment.com before placing your order and our team will work with you directly. Approval is at our discretion and may require a credit application.
Methods Not Available at Checkout: We do not accept cash on delivery, or checks and wire transfers submitted without prior arrangement. Any alternative payment arrangement must be confirmed by us in writing before an order is processed.
2.4 Authorization and Charges
Your card is authorized at the time you place your order. Depending on your issuer, you may see a pending authorization hold before the charge is finalized. If an order is cancelled before it is fulfilled, the authorization is released or refunded in full in accordance with our Cancellation Policy.
Declined Payments: If your payment is declined, your order will not be processed. Please verify your card details and billing address, or contact your card issuer. You are welcome to place the order again with a different payment method.
3. Security and Data Protection
Your security is our highest priority. All transactions are encrypted and processed through secure payment gateways that comply with industry standards.
- SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.
- PCI Compliance: Our payment processor, Shopify Payments, is Payment Card Industry Data Security Standard (PCI DSS) compliant.
- Card Data Handling: Full card numbers are processed directly by our payment processor. Crestline Equipment does not store complete card numbers or CVV codes on our systems.
- Privacy: Please refer to our Privacy Policy for detailed information on how we handle your data.
4. Customer Support
If you encounter any issues or have questions about your payment, please contact our customer service team:
Email: support@crestlineequipment.com Phone: 888-281-4748 Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
Our support team is available Monday through Friday, 10:00 AM to 7:00 PM EST. We respond to inquiries within 24 to 48 hours.
Please note: Never send full credit card numbers, CVV codes, or other sensitive payment details by email or text message. Our team will never request them this way.
5. Compliance with Applicable Legislation
All our payment methods and processes strictly comply with applicable laws and regulations. Crestline Equipment is a registered assumed name of Malaya Design LLC, a Texas limited liability company, and these payment terms are governed by Texas law.
6. Payment Confirmation
After completing your payment, you will receive:
- Order Confirmation: An email containing your order details and confirmation
- Receipt: A digital receipt for your records
If you do not receive a confirmation email within 1 hour, please check your spam folder or contact our customer service.
7. Currency
All transactions are processed in United States Dollars (USD). If your bank account is in a different currency, your bank may apply currency conversion rates and fees.
8. Taxes
Applicable sales tax is calculated at checkout based on your delivery address and is included in your order total. Customers with a valid tax exemption certificate should contact us at support@crestlineequipment.com before placing an order, as exemptions cannot be applied retroactively.
9. Fraud Prevention
To protect our customers and maintain a secure shopping environment:
Verification: We may perform verification checks and request additional information before accepting an order. This is more common on high-value equipment orders and on orders where the billing and shipping addresses do not match.
Suspicious Activity: Orders suspected of fraud or unauthorized activity will be investigated, and appropriate action will be taken, which may include cancellation of the order. Orders cancelled for this reason are refunded in full with no fee.
Response Time: If we request verification and do not receive a response within 3 business days, the order may be cancelled and refunded.
10. Changes to Payment Options
We reserve the right to add or remove payment methods at any time. Updates will be posted on this page. We encourage you to review this Payment Options page regularly.
11. Terms and Conditions
By making a purchase on Crestline Equipment, you agree to our Terms of Service and Return and Refund Policy.
Crestline Equipment
Email: support@crestlineequipment.com
Phone: 888-281-4748
Business Hours: Monday through Friday, 10:00 AM to 7:00 PM EST
Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States